Terms of service

These Terms of Service govern the terms of use between the person or organization using the HekimBis website and HekimBis services (the "Service") (the "User") and the provider of the Service. By using the site or creating an account you accept these terms. If you act on behalf of an organization, you declare that you have the authority to bind it.

Information on the Service provider is below, with empty fields not shown:

• Legal name: MTY Teknoloji A.Ş.
• Address: Mersin Üniversitesi Teknopark (TechnoScope), 33110 Çiftlikköy, Yenişehir, Mersin, Türkiye
• Email: [email protected]

HekimBis is a cloud-based software service that supports patient tracking, appointment, clinical record, finance and operations processes for physicians and health organizations. The scope of the Service and its plans are defined on the website and in the Subscription Agreement. Some features depend on legislation, permit or registration conditions and are not opened until those conditions are met; a feature being described on the site does not mean it is available to every organization at present.

• The information you give at registration must be accurate and current.
• You are responsible for the confidentiality of your account details and for activity under your account. Do not share your password; each employee should work with their own account.
• You must tell us without delay if you suspect unauthorized use.
• We may request additional information or documents to verify conditions such as authority to represent the organization, the health facility's permit and required registrations. Production use may not start before these verifications are complete.

The seven-day trial works only with synthetic (fictional) data. You must not enter real patient data, real identity data or real health data into the trial area. Live device connections, national service submission and communication with real recipients are closed in the trial area. At the end of the trial, write access closes and trial data is deleted after the stated waiting period. Use with real data is possible only after the contract and activation steps are completed.

You may not use the Service for:

• Purposes that are unlawful, misleading or that infringe others' rights
• Unauthorized access attempts, vulnerability scanning, generating load that disrupts the service, or automated bulk data extraction
• Using others' accounts or data without permission
• Reverse engineering, copying or creating derivative products from the Service
• Sending spam, unauthorized commercial messages or prohibited content
• Uploading personal data you have no authority over

The User, as data controller, is responsible for ensuring that patient and other personal data it enters into the system is processed lawfully (with a privacy notice, explicit consent where needed, authority and a legal basis).

HekimBis is not a medical decision maker. Diagnosis, treatment, prescription and other clinical decisions are solely the responsibility of the authorized health professional. Templates, warnings, summaries and AI-supported drafts offered by the software are assistive only; they are not final without physician approval and do not replace the physician's professional judgment. The User must check outputs before using them.

Determining which registration, permit and data submission obligations a health organization is subject to is the User's responsibility. The use of a particular feature of the Service (for example national data submission, remote healthcare, health tourism) may depend on verification of the relevant registration, permit or document status. Without those conditions the relevant features may remain closed. Informational content on the site is not legal advice.

Fees, plan scope, billing period and cancellation terms are set out in the Subscription Agreement and on the plan page of the site. If price information is not published, you may request a quote. Card details are not kept by us; payments are processed in the payment service provider's secure environment.

All rights in the Service's software, design, texts, trademarks and logos belong to the Service provider or its licensors. The User is granted a non-transferable, non-exclusive, limited right to use the Service in accordance with these terms for the duration of the subscription. Data the User enters into the system belongs to the User (or the relevant data controller); the provider processes this data only to deliver the Service and within the instructions in the contract.

Processing of personal data is carried out under the Privacy Policy, the KVKK Privacy Notice and, for data that clinics manage in the system, the Data Processing Agreement. The User can export its data at the end of the contract; a plan change does not delete data.

We take care to provide the Service without interruption or error; however temporary interruptions may occur because of planned maintenance, force majeure, disruptions in third-party services and internet connection problems. Improvements, new features or changes may be made to the Service from time to time. Reasonable advance notice is given for material changes that would be to the User's disadvantage.

Without prejudice to mandatory provisions of law, the service provider cannot be held liable for damage arising from the clinical decisions of the User or third parties, from the accuracy of data the User enters, from the User's failure to secure its account, or from events outside the provider's reasonable control. Liability for indirect damage, loss of profit and non-material damage is limited to the broadest extent the law permits. This article does not remove liability arising from intent or gross negligence, or the mandatory provisions of consumer legislation.

The User can end its account in accordance with the subscription terms. The service provider may suspend or terminate the Service in case of serious breach of these terms, non-payment, a security risk or where legislation requires. On termination, the rules on closing access to clinical records and returning data are set out in the Subscription Agreement and the Data Processing Agreement.

Turkish law applies to these terms. For Users who count as consumers, the jurisdiction and application routes in consumer legislation are reserved. In other disputes the courts and enforcement offices of Mersin are competent.

These terms take effect on the date of publication and may be updated from time to time. The current version information is below.

For questions: [email protected]