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Patient tracking and clinic software guides

Doctors and clinics search for the same need in different words: patient tracking program, practice software, clinic automation, appointment system. This page splits fifteen search intents into fifteen separate guides; each guide answers that question and explains how HekimBis approaches it.

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A physician and a clinic manager comparing two printed sheets at a café-style table

Guides by what you need

The guides are gathered into five groups by what you are looking for. The general umbrella is in the first group, and every other guide connects to it.

The general umbrella

  • Patient tracking software

    Software that follows a patient's whole path from appointment to payment in one system. The general intent and the umbrella of the other guides.

By scale of work

  • Practice management software

    A diary, patient file, prescription draft and cash desk for one physician or a very small team. A day from morning opening to evening closing.

  • Clinic management software

    A multi-physician calendar, front desk, stock, cash desk, earnings and roles. Focused on team and operations.

  • Doctor software

    The physician's clinical workspace: an exam screen that follows the specialty, signed records, a mobile diary and a physician-approved AI draft.

  • Polyclinic software

    Many physicians in one branch, room and device resources, the waiting room and mandatory reporting.

  • Patient registration software

    Correct identity, duplicate prevention, foreign patients, parents and guardians.

  • Doctor appointment system

    Online booking, reminders, a waiting list and no-show tracking.

Mandatory topics

Special needs

  • Medical tourism CRM

    The international patient case, agency permissions, quotes in foreign currency and commission reconciliation.

  • Doctor portal

    The difference between the physician panel, the patient portal and the verified physician profile.

For making the decision

If you would rather look by scale of work, go to Solutions; to look module by module, Features; for specialty workspaces, Specialties. See Pricing for prices and capacity and How it works for the first steps.

All the guides describe the same product and the same data model; what changes is the question you came with. The same feature appears in several guides from different angles; for example, e-Nabız submission appears in both the polyclinic and the practice guide.

In what order to read the guides

There are three common mistakes when choosing software. The first is to look only at the demo screen; the real difference shows up in data exit, record integrity and support. The second is to search for the need in your own words and miss the feature the product describes in other words, for example searching for appointment reminders but not reading the heading on messaging automation. The third is to choose for today's size without counting on growth: when a second physician, a second branch or a new device arrives, changing programs means moving all the data again. Because HekimBis packages are supersets of one another, that move happens without moving data.

Clinic manager reading a printed guide in a window seat with a highlighter in hand
  1. The general umbrellaRead the patient tracking software page first.
  2. Your scaleMove to the practice, clinic or polyclinic guide.
  3. Mandatory topicsLook at the e-Nabız, KVKK and cloud pages.
  4. Your specialtyLook for your own needs in the doctor software and specialty pages.
  5. The decisionTest your decision with the comparison and vendor selection guides.

If what you are looking for is medical tourism or international patients, go straight to the medical tourism CRM and medical tourism pages.

At the end of each guide there are frequently asked questions and related pages. If you do not find the answer to your question, you can ask for a demo or explore the screens yourself in the seven-day trial.

Terms: which word means what

Different names for the same thing and similar names for different things are often confused. A short glossary:

Patient tracking software
Software that keeps a patient's appointment, exam, test, messaging and payment records together; the general term that covers the others.
Practice software
The diary, patient file and cash desk needs of one physician or a very small team. The person who decides and the person who uses it are often the same.
Clinic management software
A structure where several physicians, the front desk, the cash desk, stock and roles work together. It differs from practice software in role, resource and operations.
Polyclinic and medical center software
A multi-physician single-branch structure weighted toward the waiting room and mandatory reporting. In practice it is the single-branch form of clinic management software.
HBYS
Hospital information management system; the comprehensive system of facilities with inpatient beds.
MBYS and KTS
The practice information management system and the Ministry of Health's registration system. The software used by facilities in scope is expected to be listed in this system; the scope varies by type of facility and needs a legal opinion.
USS and e-Nabız
Outpatient data submission services; the transfer of clinical records to the central system.
USBS
Remote health information system; the registration and facility-permission requirement for online consultation.
KVKK
The Personal Data Protection Law; health data is special-category data.
İYS
The Message Management System, the record of permissions for commercial messages. Service messages such as appointment reminders are not commercial messages; campaign messages need permission.
Specialty Pack
A specialty's form, widget, consent template and supply kit; a specialty package.
Edge Connector
A local bridge that runs on the clinic network, stores device data during internet outages and sends it later.

If you see a term that is not in the glossary, see Frequently asked questions or the contact page.

Remember also that the same term can mean different things in different products: what one product calls specific to a specialty may be only a note template in another. So look not at the term itself but at the function and the evidence behind it.

Related pages

Features

Specialties

Solutions and process

Software guides

Company and support