Patient tracking software pricing and plans
HekimBis comes in three plans: Lite, Pro and Clinic. The plan sets the number of physicians, staff, branches and specialty profiles, while security, the audit trail, backups and data export are the same in every plan.
You can try it free for seven days; no card details are needed for the trial.
Three plans for the size of your clinic
Lite
For practices run by a single physician and very small teams.
Pricing is prepared as a quote based on the capacity you need.
- Physicians
- 1
- Staff
- 3
- Branches
- 1
- Specialty profiles
- 1
- The full secure core for patients, appointments and clinical records
- Basic lead tracking and ready-made automations
- Daily basic reporting and the physician mobile core
- Ready-made roles for a small team
Pro
For single-branch practices and professional teams.
Pricing is prepared as a quote based on the capacity you need.
- Physicians
- 5
- Staff
- 15
- Branches
- 1
- Specialty profiles
- 3
On top of Lite
- Full lead pipeline with source measurement and response-time tracking
- Quotes, packages, installments, cash register, physician earnings and profitability
- Lot, serial and expiry-tracked inventory
- Full device connection management
- Custom roles, detailed permissions and a rule builder
Clinic
For organizations with several branches managed from a head office.
Pricing is prepared as a quote based on the capacity you need.
- Physicians
- 15
- Staff
- 50
- Branches
- 3
- Specialty profiles
- 8
On top of Pro
- A central call center that books across branches
- Branch cash registers and consolidated finance
- Multi-warehouse stock and transfers between branches
- Consolidated branch comparison and central roles
Each plan includes everything in the one below it. When you change plans your data is not moved; the new capacity opens on the same records.
Patient tracking software pricing has three parts
List prices are published in a versioned plan catalog. The plan version your subscription is tied to is not changed without notifying you.
- Plan
- The plan sets how many physicians, staff, branches and specialty profiles are included and which capabilities are switched on. Subscriptions run monthly or yearly; paying yearly up front gives a 15% starting discount.
- Added capacity
- On top of what is included you can add physician and staff seats, specialty profiles and, with the Clinic plan, branches.
- Usage
- Measurable items such as messages, AI usage, video visit minutes and image archive are calculated by use. When a quota is getting close you are warned first.
What each plan includes
You can add seats or capacity on top of what is included. The smaller figure in the table is the highest capacity reachable with add-ons; beyond it you move to the next plan.
The number of patients, appointments and clinical records is not limited by plan.
With Clinic, organization, branch and seat capacity grow through add-ons. Which branch a user has clinical access to is set through memberships and permissions.
All 34 clinical and specialty definitions are in the product catalog; the plan decides how many profiles can be active at once.
| Capacity | Lite | Pro | Clinic |
|---|---|---|---|
| Legal organization | 1 | 1 | 1+1 per organization add-on |
| Branch | 1 | 1 | 3+1 per branch add-on |
| Physician or health service provider | 1 | 5up to 10 with add-ons | 15+1 per seat add-on |
| Non-physician staff | 3up to 5 with add-ons | 15up to 30 with add-ons | 50+1 per seat add-on |
| Active clinical profile or extension | 1up to 3 with add-ons | 3up to 8 with add-ons | 8+1 each, up to the 34 definitions in the catalog |
Added capacity and usage items
Items that are measurable or tied to capacity and are not included in a plan are calculated separately. Usage fees are kept clear and predictable; when a quota is getting close you get a warning and extra time first, and an action that affects patient safety is not lost.
Usage-based items
- SMS and verification-code messages
- WhatsApp messages (once the channel configuration is approved)
- AI speech-to-text and model usage
- Video visit minutes
- Image archive and long-term retention
- Optional custom retention capacity
Capacity and service items
- Added physician and staff seats
- Added specialty profiles
- Edge Connector and verified device connections
- Managed image archive and viewer
- Added branches and legal organizations for Clinic
- Custom onboarding and data migration service
- Priority support and a service-level commitment
Add-on prices are shared in writing in your quote, based on the capacity and usage you need.
Request a quote for add-onsPlan comparison by feature group
Every capability is part of the product catalog; the plans set their scope and capacity.
| Feature group | Lite | Pro | Clinic |
|---|---|---|---|
| Patients, appointments, clinical records | LiteThe full secure core | ProFull | ClinicFull |
| International patients and health tourism | LiteSecure cases for an authorized facility, a five-language patient journey and the mandatory compliance base | ProLite plus an authorized intermediary, coordination and clinic-owned internal finance at a single branch | ClinicPro plus multi-branch and intermediary coordination, with consolidated operations |
| Mandatory national data reporting | LiteFull USS / e-Nabız reporting, depending on scope | ProFull | ClinicFull; with branch- and organization-level operations |
| Specialty packs | Lite1 profile included from the 34 definitions | Pro3 profiles included | Clinic8 profiles included; more up to 34 in the catalog |
| Patient portal | LiteSecure self-service, mandatory forms and consent, published content and messaging | ProLite plus advanced flows and a payment view; payments once a payment gateway is approved | ClinicPro plus a branch and organization experience |
| Lead tracking | LiteBasic tracking | ProFull pipeline with source measurement, response time and segments | ClinicPro plus a central call center and branch distribution |
| Automation | LiteReady-made safe automations | ProReady-made ones plus a rule builder | ClinicPro plus branch and organization rule management |
| Internal finance | LiteBasic account and payments | ProQuotes, packages, installments, cash register, physician earnings and profitability | ClinicPro plus branch cash registers and consolidation |
| Inventory | LiteSimple supply tracking | ProLot, serial, expiry date, purchasing and procedure kits | ClinicPro plus multiple warehouses and transfers between branches |
| Device, imaging and laboratory connectivity | LiteWith the supported connector add-on | ProFull connectivity and management | ClinicA connector fleet across branches and central health monitoring |
| Reporting | LiteDaily basic view | ProAdvanced operations, finance and clinical reports | ClinicPro plus consolidated branch comparison |
| AI assistant | LiteOptional usage quota | ProA higher quota and advanced flows | ClinicOrganization policy and a central quota |
| Mobile app | LiteThe daily core for physicians | ProThe full approved mobile scope | ClinicPro plus branch and role scope |
| Roles and permissions | LiteReady-made roles for a small team | ProCustom roles and detailed permissions | ClinicPro plus branch scope, central roles and advanced policy |
| Hekimiz visibility (our free patient discovery and booking platform) | LiteA verified profile and real open slots | ProThe same organic visibility plus advanced analytics | ClinicOrganization and branch pages with consolidated analytics |
Organic ranking in Hekimiz follows the same rules in every plan.
What is the same in every plan
The items below are not a priced privilege; they are the foundation of the product. They work the same in Lite and in Clinic.
- Security and data separation
- Each organization's data is kept apart from the others, and access is limited by role, branch and care relationship.
- Audit trail
- Every view and change is stored with who made it, when and why.
- Backups and restore
- Recovery from backups is not only planned; it is tested in real drills.
- Data export
- Authorized people can export all records and get support when they leave.
- Signed clinical records
- A signed examination record does not change silently; each correction is kept as a separate version with its reason.
- Consent and critical-result safety
- Consent evidence and critical-result alerts work the same way in every plan.
- National data reporting
- Mandatory national data reporting and the separate privacy notice and explicit consent flow are part of every plan.
- Patient-facing screens in five languages
- The patient portal, forms and messages are available in Turkish, English, Arabic, Russian and German.
Your data stays in place when you change plans
- Upgrading
- After payment and contract approval an upgrade takes effect immediately. The new capacity opens on the same organization and the same records, and you do not need to sign in again. Billing is prorated mid-period.
- Downgrading
- A downgrade takes effect at the end of the paid period. Before you confirm, you see which capabilities will close and choose which branches, users and profiles stay active. No data is deleted; past records, the audit trail and export stay available.
- If a payment fails
- The administrator is notified first and the payment is retried; then the grace period written in your contract applies. During that time your access to clinical records, mandatory reporting and data export stay open.
Related pages
Features
- Finance and billingPatient accounts, payments, installments, deposits, cash desk, and refunds.
- FeaturesAll 25 modules across patient, clinical, operations, and platform areas.
- Inventory and purchasingLot, serial, and expiry tracking, procedure kits, purchasing, and receiving.
- Treatment plansQuotes, approval, multi-session plans, package balances, and revisions.
Solutions and process
- Solo practiceA complete setup for a solo physician and small team on the Lite plan.
- Clinic and polyclinicFront desk, till, stock and physician earnings for branches with several physicians.
- Multi-branch clinicRunning a branch network with a central call center, combined reports and shared devices.
- How it worksSign-up, the seven-day trial, setup and data migration, step by step.
Software guides
Company and support
Frequently asked questions about pricing and plans
How much does patient tracking software cost?
The price depends on the plan you choose, added capacity and usage. Current list prices appear on the plan cards; if pricing is set to your needs, you can request a written quote from the link on the cards. Prices are kept in a versioned catalog, and your existing subscription is not changed without your knowledge.
Is there a difference between monthly and yearly billing?
You can subscribe monthly or yearly. Paying yearly up front gives a 15% starting discount. The billing period and terms are shared in writing at the contract stage.
If I upgrade, is my data moved?
Your data is not moved, because you keep working on the same organization and the same records. After payment and contract approval the upgrade takes effect immediately and the new capacity opens without signing in again. Billing is prorated when you upgrade mid-period.
If I downgrade, is my data deleted?
Your data is not deleted. A downgrade takes effect at the end of the paid period. Before you confirm, you see which capabilities will close and which of the branches, users or profiles above the new capacity stay active. Closed scope stays in view-only mode for new actions; access to past records, the audit trail and export remain open.
What happens if a payment fails?
A notification is sent first and the payment is retried; then a grace period applies. After the grace period, new paid use may stop in a controlled way, while secure access to existing clinical records, mandatory reporting and authorized data export stay open. The length of the grace period is written in the contract.
What if I want to add a second physician or branch?
In Lite you move to Pro for a second physician or branch, and in Pro you move to Clinic for a second branch or more than ten physicians. With Clinic, branch, physician and staff seats grow through add-ons.
Is the number of patients or appointments limited by plan?
No. The number of patients, appointments and clinical records is not limited by plan. The plans differ in capacities such as physicians, staff, branches and active specialty profiles.
Do device connections, SMS and AI usage cost extra?
These are measurable or capacity-based items, managed through the quota in your plan and add-ons. Security, the audit trail, backups and data export are part of every plan and are never tied to an extra fee. You are warned when a quota is getting close.
Is the free trial part of a plan price, and is a card required?
The trial is not a paid plan. It starts without card details, runs for 7 × 24 hours and takes place in a separate space with sample data. When it ends, your account does not turn into a paid plan on its own; moving to paid use is your explicit decision, made with a contract.
Do I have to pay to be listed on Hekimiz?
Hekimiz is a free discovery and booking surface for patients. No commission is charged per appointment or patient, and ranking does not change with your plan or payment. Verified physicians who do not use HekimBis get a free profile and calendar entitlement; patient tracking needs a paid subscription.