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What scale do you work at?

The same software is not used the same way at every scale. A physician needs a diary and a cash desk; a clinic with several physicians needs roles and resources; a multi-branch structure needs a central view and branch isolation; a diagnostic center needs a device chain from order to report; a facility doing medical tourism needs international case coordination. Choose the solution closest to how you work.

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An architect and a clinic owner talking in a growing clinic with a room being furnished

Solutions by how you work

Each of the five solutions describes a way of working and the package that suits it.

  • A physician writing in a notebook in a small consultation room in morning light

    Solo practice

    A setup where the physician also does the front desk, cash desk and archive work on the same day. What matters is a simple daily flow, a secure record and not starting over when you build a team. The suitable package is Lite. Look first at: at what hour of the day whose work the system takes over.

  • Clinic staff welcoming two patients at a reception desk with teal chairs

    Clinic and polyclinic

    Several physicians, the front desk, nurses, the cash desk and stock work together. What matters is roles, the resource calendar, physician earnings and the waiting room. The suitable package is Pro. Look first at: role and action permissions, and discount and refund approvals.

  • A glass-fronted clinic building at sunset with a second branch further down the street

    Multi-branch clinic

    A second branch has opened or a chain is being built. What matters is branch isolation, a central call center and a consolidated report. The suitable package is Clinic. Look first at: how permissions, prices, stock, cash desk and reports change when the branch changes.

  • A gloved technologist pipetting into sample tubes at a laboratory bench

    Diagnostic center

    You run imaging or a laboratory. What matters is a traceable chain from order to report, device connection and critical value safety. HekimBis can also work integrated with existing hospital-scale RIS, LIS and PACS systems.

  • A patient coordinator welcoming an international patient and companion in a clinic lobby

    Medical tourism

    You are an authorized facility that accepts patients from abroad, or you work with an agency. What matters is a multilingual journey, quotes in foreign currency, agency permissions and tracking of the authorization certificate. See Medical tourism CRM for the CRM and finance side.

All the solution pages read in the same order: the flow of the day, roles and permissions, package capacity and getting started. By moving between the pages you can compare what changes as the scale grows.

If you are not sure which fits

Four short questions point the way.

Are there several physicians and staff?
If yes, the Pro package or higher suits.
Do you have several branches or plans for them?
If yes, look at the Clinic package.
Are your devices and the results from them at the center of your work?
If yes, the diagnostic center solution is closer to you.
Do you take patients from abroad?
If yes, look at the case flow and the authorization certificate tracking on the medical tourism page.

Another measure when choosing a solution is who makes the decision. In a one-physician practice the decision maker is the user, and simplicity is decisive. In clinics the decision usually rests with the owner or manager; physicians, front desk and cash desk are users too, so it is recommended that all roles attend the demo. In multi-branch structures the decision is made at the center but daily use is in the branches; it eases adoption if branch managers see the isolation and permission separation. In diagnostic centers, device and laboratory managers, and in medical tourism, coordinators and the legal adviser should be part of the decision. HekimBis demos are built around this distribution of roles.

Before you come to the demo, prepare three things: how many physicians and staff you work with, how many branches you have or will have, and which devices you use. With these three answers the match between package and solution is often settled in one meeting.

Packages give capacity by scale

The packages are supersets of one another: Lite, Pro and Clinic. Security, backup, the audit trail, signed-record protection and secure export are the same in every package; the packages set only the capacity and the features that suit the scale of the team.

  • Lite

    One physician and three staff seats, one specialty profile. Basic lead tracking, basic accounts and payments, simple supply tracking, basic daily reports and ready small-team roles are in this package. Device connection is added with supported connector capacity.

  • Pro

    Five physician and fifteen staff seats in one branch, three specialty profiles. The full lead pipeline, quotes, packages, installments, cash desk, earnings and profitability, stock with lot and expiry dates, advanced reports, custom roles and detailed permissions, and full connector management are in this package.

  • Clinic

    Three branches, fifteen physicians and fifty staff seats, eight specialty profiles. On top of all of Pro it adds the central call center, branch cash desk and consolidation, multi-warehouse and inter-branch stock transfer, branch-comparison reports, a multi-branch connector fleet and central policy. Extra branches, organizations and seats are added as extra capacity.

The number of patient, appointment and exam records does not depend on the package. The language base, meaning Turkish and English in the staff interface and five languages on patient surfaces, and mandatory national data submission are the same in every package. See Pricing for current prices and scope.

When choosing a package, think of capacity not by today's team but by the team a year from now. Because extra seats and extra branches are added as extra capacity, you can grow as much as you need instead of buying an extra package; and when a package upgrade is needed, data is not moved.

The growth path

Growth is a surprise for most clinics: a second physician arrives, and a year later a second branch opens. The question for the software is what changes in this move and what stays where it is.

  1. One physician, LiteA diary, patient file, cash desk and reminders. At this stage your data builds up inside the system.
  2. A second physician and a team, ProWhen Lite capacity is exceeded, you move to Pro. After payment and contract approval, an upgrade is a change of permissions and capacity; patient files, finance records and the audit trail stay in place. Roles separate, and earnings and advanced reports open.
  3. A second branch, ClinicA second branch is the time to move to Clinic. The same patient identity stays one across branches, and access to the clinical record is authorized separately.
  4. A chain and extra organizationsExtra branches, extra legal organizations and extra seats are added to the Clinic package as extra capacity.

An upgrade never moves data. Downgrading a package does not delete data either; before a downgrade an impact preview shows what will change, and export and the audit trail are kept. These principles exist to make it easier for you to work in the right package, not to lock you into a software.

Think of the growth plan together with the annual budget: when the second physician will arrive and when the second branch will open determine package capacity and the need for extra seats. When this is discussed in the demo, a roadmap can be drawn up around the date of the move.

An evening aerial view of two identical modern clinic façades on different blocks with lights on

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